Shipping & Returns

⚠️ Important Update: Online Returns Closing 21st May 2025

As part of our website closure, we will be disabling our Online Returns Portal from 21st May 2025.

Please note the following important changes to our returns policy.

Updated Returns Policy – Effective Until 21st May 2025

Dickies Australia Online will continue to offer refunds for incorrect sizing, fit, or items with manufacturing faults for orders placed on or before 21st May 2025. After this date, all sales will be final and no returns or refunds will be accepted due to the store closing.

✅ Return Eligibility (Orders Placed On or Before 21st May 2025)

Items must be unused, in original condition, with original packaging, tags, and labels attached.
Return requests must be made within 30 days of purchase.
Only refunds will be processed – no exchanges.
Shipping costs are non-refundable, and return shipping is at the customer’s expense.

For any eligible returns, please email our customer service team at online@dickiesaustralia.com and provide your full name, order number, and order date.

SHIPPING DICKIES

Dickies Australia uses Australia Post as our delivery service delivery times may vary depending on your location. See the Australia Post website for estimated postage and delivery times. All parcels require signature on delivery. If you request for your item to be left at your shipping address Dickies Australia takes no responsibility for any damage or theft that may occur.

Dickies Australia Online provides FREE shipping on all orders from $120 and up made in Australia. For all orders from $0-$120, Dickies Australia Online will charge a standard national shipment fee of $10.00 to all customers purchasing products within Australia

Orders will be processed during normal (Queensland) business hours between Monday and Friday 8:30am – 5:00pm. Depending on the volume of orders received during a period, processing times through our distribution center can range between 1-7 business days. Please note that orders placed on weekends or public holidays will potentially have an additional processing time of within 3–5 business days. Delivery to metropolitan areas within Australia typically occurs within 3–5 business days from dispatch. For regional or remote areas, please allow 7–10 business days for delivery.

Please refer to your order tracking number for full details.

For any customer enquires please contact our friendly Customer Service team:

Email: online@dickiesaustralia.com

Office Operating Hours: Monday to Thursday 8:30am – 5:00pm and Friday 8.30 – 2.30pm

RETURNS POLICY

Dickies Australia Online are happy to refund items that are of incorrect size, fit or item/s that are defective/damaged as a result of a manufacturing issue. To return an item that is the wrong size or fit it must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags and labels still attached to the product. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund. Please note that only refunds will be enabled. No exchanges.

For bundles, or part of a bundle, please email us.

Original shipping costs are non-refundable and the cost of return postage must be paid by the customer. You can either pay by weight at the Post Office or create your return label online (Australian customers only). Click here to start your online return.

FAULTY PRODUCTS

A faulty product is an item that has been received with damage or where a manufacturing fault occurs within a reasonable period following the purchase (6 Months). Products damaged as a result of normal wear and tear are not considered faulty.

To return a product that is faulty please contact our Customer Service team via online@dickiesaustralia.com. Please include your order number, any photos and relevant information regarding the issue.

SALE ITEMS

You are entitled to a refund for sale items within 30 days of purchase. Refunds will not include the cost of shipping. Sale items are not eligible for exchanges.

REFUNDS

Once your return has been received and inspected by Dickies Australia Online, your refund will be processed. Refunds will be issued using your original payment method. If you refund is approved, then it will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you have not received your refund, first check your bank, PayPal or AfterPay account for payment of a Dickies Australia Online refund. Then contact your credit card company or your bank, as it may take a few days before your refund is officially posted. If you have completed all these steps and you still have not received your refund, then please contact the Dickies Australia Online Customer Service team at online@dickiesaustralia.com.