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Shipping & Returns

Shipping

Dickies Australia Online provides FREE shipping on all orders from $50 and up made in Australia. For all orders from $0-$50, Dickies Australia Online will charge a standard national shipment fee of $7.90 to all customers purchasing products within Australia. Dickies Australia Online can ship out of Australia. International shipment fees start at $19.90.

Dickies Australia Online shipment and delivery of orders are based on product availability, payment processing time and warehouse distribution center processing time. Orders will be processed during normal (Queensland) business hours between Monday and Friday 8:30am – 5:00pm.

Orders placed on the weekends and public holidays will be processed on the next business day. Delivery within Australia to metropolitan areas will usually arrive within 48 hours of dispatch. For regional areas in Australia, delivery will usually arrive between 2-5 days. Deliveries to New Zealand will usually arrive within 5-7 business days. Please refer to your order tracking number via Aus Post for full details.

Returns & Exchange Policy

Please choose carefully as Dickies Australia Online does not give refunds if you have changed your mind or made a wrong decision. You can choose between a refund or an exchange where the goods are faulty, wrongly described or different from the image shown to you. Our Returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags and labels still attached to the product and the package must include any documentation that was sent with the product. To complete your return, we require an online receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Dickies Australia Online will only accept returns on items purchased from the Dickies Australia Online store only. If returns do not meet any of the above conditions, then the item may be refused refund or exchange.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange your item for the same item, send us an email at online@dickiesaustralia.com and send your item to: Dickies Australia Online, Customer Service, 26 Export Drive, Molendinar, QLD, 4214.

Faulty Products

A faulty product is a damaged good received from the retailer or where a manufacturing fault occurs within a reasonable period following the purchase. Products damaged as a result of normal wear and tear are not considered faulty.

Sale items

Only regular priced items may be refunded. If the item meets the Dickies Australia Online Returns & Exchanges policy, then the sale item may be considered for exchange within the 30-day period.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received to Dickies Australia Online, then a gift certificate will be emailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, then we will send a refund to the gift giver and this person will be sent all return details.

Refunds (if applicable)

If returning an item that has a free promotional item, this free promotional product must be returned or purchased. Once your return has been received and inspected by Dickies Australia Online, we will send you a confirmation email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be issued using your original payment method. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received your refund, first check your bank account for payment of a Dickies Australia Online refund. Then contact your credit card company or your bank, as it may take a few days before your refund is officially posted. If you have completed all these steps and you still have not received your refund, then please contact the Dickies Australia Online Customer Service team at online@dickiesaustralia.com

Shipping & Contact

To return your product, you should mail your product to: Dickies Australia Online, Attention: Customer Service, 26 Export Drive, Molendinar, QLD 4214. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. Dickies Australia Online strongly advises that we do not guarantee that we will receive your returned item, and because we use a tracking service (Australia Post) we can not be held responsible for missing parcels.

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