Frequently Asked Questions
Orders
You can find Dickies products in a few simple ways:
- Browse by category using the navigation menu at the top of the homepage (e.g. Pants, Workwear, Tees, Jackets).
- Use the search bar located at the top right of the homepage to enter a product name, style, or keyword.
This makes it easy to quickly find exactly what you’re looking for on the Dickies Australia & New Zealand website.
To place an order on the Dickies Australia & New Zealand website:
- Start by selecting a product category, such as Pants, Shirts, or Jackets.
- Click on the item you’re interested in to open its product page.
- Select your preferred colour and size.
- Click the ‘Add to Cart’ button to add the item to your bag.
- Click the bag icon at the top right of the page to review your order.
- From there, you can view your cart or click ‘Checkout’ to proceed.
- Enter your contact, shipping, and payment details to complete your purchase.
Once your order is placed, you’ll receive a confirmation email with your order, payment, and shipping details.
No, orders cannot be placed by phone or email. All purchases must be made through the Dickies Australia & New Zealand website or via authorised retail stockists.
Yes. Once your order is successfully placed, you will receive a confirmation email outlining your order details, including items purchased, delivery information, and payment summary.
Unfortunately, once an order has been placed, we are unable to make changes.
If you need to cancel your order, please contact our Customer Service team at online@dickiesaustralia.com within 24 hours of placing your order.
You may request to cancel your order within 24 hours of placing it for a full refund.
To do so, please contact Dickies Australia & New Zealand Customer Service at online@dickiesaustralia.com as soon as possible.
No. Items purchased via the Dickies Australia & New Zealand website cannot be exchanged at retail stores.
Once your Dickies order has been shipped, we’ll send you an email with your tracking number. Alternately, if you ordered while signed in with an account you can find the shipment and tracking information in your order history.
Account & Payment
All prices on the Dickies Australia & New Zealand website are displayed in Australian Dollars (AUD).
Dickies Australia & New Zealand accepts the following payment methods:
- Visa & Mastercard (Credit/Debit Cards)
- Paypal
- Afterpay
- ShopPay
- Apple Pay (with eligible device)
- Google Pay
All payments are securely processed at checkout.
Your payment details are completely secure.
All transactions on the Dickies Australia & New Zealand website are encrypted and processed through secure payment gateways. We do not store or share your payment information with third parties.
No, you don’t need an account to place an order.
At checkout, you can choose to:
- Log in to your existing account
- Checkout as a guest
- Create an account during checkout
Creating an account allows you to track orders, save your details, and enjoy a faster checkout experience in the future.
We’ve made logging in simple and secure.
Instead of using a password, you’ll receive a one-time code sent to your email each time you log in. Simply enter the code to access your account.
To join the Dickies Australia & New Zealand mailing list:
- Scroll to the bottom of the homepage
- Enter your email address in the sign-up field
- Click submit
By subscribing, you’ll receive early access to new drops, exclusive offers, and updates on the latest Dickies releases.