Returns & Refunds

Dickies Australia & New Zealand offers refunds for items that are:

• Incorrect size or fit
• Faulty or damaged due to a manufacturing issue

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• All tags and labels must be attached
• Items must be returned in their original packaging
  

⚠️ Important:
Packaging (e.g. boxes) must be placed inside a satchel or outer packaging. Do not use the product packaging as the outer shipping packaging.

• Returns must be requested within 30 days of purchase
• Unfortunately, we are unable to accept returns outside of this period

Dickies Australia & New Zealand does not offer exchanges.

If you require a different size, colour, or style:

1. Return your original item for a refund (subject to approval)
   
2. Place a new order for your preferred item

• Return shipping costs are the responsibility of the customer
  
• Original shipping costs are non-refundable
  

You may:

• Return via your preferred postal service, or
  
• Use an online return label (if available)
  

👉 Start your return here

⚠️ We are not responsible for returns that are lost in transit and not received by our warehouse.

We only accept returns for items purchased directly from the Dickies Australia & New Zealand website.

If you purchased from a retail store or third-party stockist, please contact them directly for assistance.

A faulty item is defined as:

• A product received damaged, or
  
• A manufacturing fault occurring within a reasonable time (up to 6 months)

Items damaged due to normal wear and tear are not considered faulty.

To report a faulty item, please contact our Customer Service team at online@dickiesaustralia.com with:

• Your order number
  
• Photos of the issue
  
• A brief description

Sale items are eligible for a refund within 30 days of purchase, subject to return conditions.

Please note:

• Shipping costs are non-refundable

Once your return is received and inspected:

• Your refund will be processed to your original payment method
  
• Processing times may vary depending on your payment provider

If you haven’t received your refund:

1. Check your bank, PayPal, or Afterpay account
   
2. Contact your bank or credit card provider (processing times may vary)
   

If you’ve completed the above and still haven’t received your refund, please contact us at online@dickiesaustralia.com.